Overview
At Sterling Royale, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a smooth and hassle-free exchange process.
Eligibility for Exchange
- Items must be exchanged within 15 days of the delivery date.
- Products must be unused, unopened, and in their original condition, including all tags and packaging.
We only offer exchanges at this time—refunds and store credits are not available.
Exchange Process
To initiate an exchange, please contact us through the information provided on our Contact Page or email us directly. Kindly include your order number, reason for exchange, and any relevant product details.
Shipping & Costs
- Customers are responsible for ensuring that returned items are securely packaged to avoid damage during transit.
- We do not charge any additional fees for exchanges.